1. Registration Requirements
To register as a tutor with First Class Tuition, you have to provide accurate and complete information about yourself, and you must also update us on any relevant changes pertaining to your personal information at all times.
Registration is free. However, First Class Tuition reserves all rights to decline your application.
You must be residing in Singapore at the point of registration and must be 18 years old and above.
2. Tutor’s Account & Profile
You are responsible in safeguarding the confidentiality of your account and password. You are solely responsible for all activities and any potential damages or loss under your account. You also have to ensure that you provide accurate and complete information about yourself, and not attempt to mislead customers while registering as a tutor with First Class Tuition. We have the right to delete, edit or cancel your account at any time.
3. Tutor’s Qualifications
You must also possess a minimum of ‘O’ level qualification. At the point of registration, you have to be in possession of all the original copies of your qualifications as stated in your profile. You will need to initiate to present them to First Class Tuition and the client (via post, email, fax or hand delivery) at any time for verification purposes, prior to commencement of tuition with the client. Failure to do so may result in the cancellation of your tuition assignment.
4. Tutor’s Fees and Agency’s Commission
Tuition fee will be based on the tuition rate agreed by you and client at the point of confirmation of the assignment. The tuition rate cannot be changed for the first month, unless approved by First Class Tuition.
In general, our agency’s commission charged on tutors is 50% of the first month’s tuition fee. Should there be any exceptions e.g if tuition is cancelled by you or parent under valid or reasonable grounds before completion of one month, parents are required to pay only for the number of lessons attended. Our agency will liaise with you directly on the revised commission.
However, in event if you did not turn up for the first lesson or give last minute changes, which result in the parent cancelling the tuition services with our agency, you will still have to bear the first month commission payable to our agency. Your account with our agency may be terminated as well.
For Clients requesting Tutors
1. Tuition Rate
As the tuition rate has already been fixed at the point of confirmation among First Class Tuition, the tutor and client, the tuition rate cannot be changed for the first month, unless approved by our agency.
Tutors are not allowed to change the commission or tuition fees in any way without the knowledge of First Class Tuition for the first month. Client should inform us immediately if the tutor tries to renegotiate the tuition fees or intend to bypass our agency. After the first month, our agency will not be responsible if the tutor requests a change of tuition rates from client. However, the client has the right not to accede to tutor’s request. Alternatively, client can request to change the tutor after the first month.
2. Commission Payment and Collection
The term “commission” refers to the amount First Class Tuition levies on the tutor for a successful assignment. The commission is equivalent to 50% of the first month fees. After the tutor successfully completes the first half of the first month lessons, client will pay directly to our agency. The tutor will collect the second half of the first month fee and subsequent months thereafter. Our tutors are not allowed to collect our agency commission on our behalf.
First Class Tuition will collect the commission from client in either (1) Cheque, (2) Fund Transfer or (3) Cash. The details required to make payment to our agency will be made available to client upon successful confirmation of assignment.
For Both Clients and Tutors
1. Tuition Venue
The default venue of tuition is the client’s place of residence, unless otherwise agreed upon by you, client and First Class Tuition.
First Class Tuition will not act as an arbitrator or mediator for any conflicts or disagreements that may arise between tutor and the client. However, we may be able to offer our suggestions and views if deemed necessary.
Please note that First Class Tuition will provide you with the tutor most closely matched to your requirements. We hold no responsibility if any of your requirements is not met.
In any event you are unhappy with the selected tutor, First Class Tuition will look into the situation and try to resolve the problem. If the problem is unable to be resolved, we will provide you with the next best tutor available in the soonest possible time.